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      Frequently Asked Questions (FAQ)

       

      Q: What kind of payment options do EasonMusicStore.com offer ? 
      EasonMusicStore.com offers a variety of payment options as below:
      METHOD 1: PAYPAL 
      • Use your paypal account to pay for your purchases.
      METHOD 2: CREDIT CARD 
      • You can pay using credit card through our paypal gateway, with or without a paypal account.
      METHOD 3: BANK-IN
      Wire /Telegraphic transfer to EasonMusicStore, please find our bank account information below:
       
      OCBC Bank Current Account
      Account number: 5915-3156-1001
      Name: Eason Music Pte Ltd
      Bank Code: 7339
      Branch Code: 591
      Swift Code: OCBCSGSG
       
      After bank-in, please email us the scanned copy of the payment slip or fax it to us at 65-6296 2707 with the following details:
      1. Order reference no.
      2. Your name and contact no.
      3. Payment amount.
      4. Date and time of bank in
      Please note that order will only be processed after payment is received.


      Q: How secure is shopping with EasonMusicStore.com ?
      We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
      SSL encrypts your order information to avoid the decoding of that information by anyone other than EasonMusicStore.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
      We endeavor to make every transaction you make at EasonMusicStore.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at EasonMusicStore.com.


      Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
      It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:


      Q: I have signed up to EasonMusicStore.com but cannot login with my password. Why ?
      One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
      Alternatively, kindly contact us at tansungwah@gmail.com for technical assistance.


      Q: I have a user account with EasonMusicStore.com but forgot my password, what should I do ?
      It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with EasonMusicStore.com. The password will be sent automatically to the registered email address.


      Q: I have a user account with EasonMusicStore.com, how do I change my personal info and shipping address ?
      Go to My Account page, login and you can modify your account details there.


      Q: Can I buy from EasonMusicStore.com without creating an account ?
      Yes!  You can purchase as a guest.  However, we strongly encourage you to create an account with us.


      Q: How do I know EasonMusicStore.com latest news and promotions ?
      Just subscribe to our newsletter, which we published monthly. Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal.


      Q: How can I unsubscribe from the newsletter mailing list ?
      You can unsubscribe by email us at tansungwah@gmail.com with the message title Unsubscribe and we will remove your email from the mailing list.


      Q: I have received a few emails from EasonMusicStore.com. What are Orders Received, Orders Processed and Payment Receipt?
      Order Received: This email informs you that EasonMusicStore.com has received your orders and will process it as soon as possible.
      Order Processed: This email confirms EasonMusicStore.com has processed your order. 
      Order Shipped: This email confirms that EasonMusicStore.com has delivered/shipped the order to your shipping address.
       


      Q: Can I return an item after it is delivered to me?
      Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund Policy for more information on this.

      Q: I can't find a particular product/item I want from EasonMusicStore.com, what can I do ?
      Kindly contact us at tansungwah@gmail.com or call us at 65-62947522 for further enquiries. We will try our best to assist you or recommend you an alternative. 

       

      Q: I notice you do not have FEDEX as a shipping option.  Can I opt for that instead ?
      If you would like to ship via FEDEX, do let us know via email the items you wish to order and we will get a quotation for you.